Frequently Asked Questions – wholesale

Do I need to register to check out? Yes
How quickly are orders dispatched? 90% of orders are dispatched on the same day, but some are dispatched the following day when received past 4 pm
Do you offer credit? No

If I place large volumes of orders can I receive a discount? Yes, this would need to be discussed with you
What is your returns policy? Please click here to find further information
What should I do if my order has not arrived yet? Please contact us on 07956950786 so we can help resolve this for you

How can we pay for the purchase or order?
You can pay for your order through BACS or PayPal

What is your minimum order?
The minimum purchase is £200 for carriage free delivery, the standard delivery charge of £10 will be applied to all orders delivered in UK.

Do you do the delivery?
Yes. We offer next day delivery to UK customers. The delivery period varies for the International buyers- depend on the final destination.

What’s the delivery charge?
We charge flat £10.00 per order under £200 for UK destination. The delivery charge varies for the International buyers depend on the final destination.

How much can we put in one carton?
One carton can be put between 10 pieces to 50 pieces depends on the size of the bags.

How long can we receive the goods in since we made the order?
Once we received your order, we can make them ready on the same day or the next working day.

Can we exchange the goods we bought or refund?
We only can replace the bags with manufacture faulty within 90 days after purchase, but not refund.

Is the price including VAT?
No, every order would have VAT added to it.

How often do you upgrade your catalog?
The Catalog is upgraded every month.

If the type display as “Out of Stock”, will you have them in future?
Yes, we will have them again. However, do check as some of the items are dropped to bring in new colors and style.